Customer satisfaction is at the heart of our organisation, so we have developed quality processes in order to meet all of your requirements.
|DPD studies your requirements closely and sets high goals for service and quality. With the aim of continuously improving our quality management system, we implement data verification processes on our quality data.The ISO 9001 certification is an indication of the international recognition of the efficiency of our organisation and our processes.|
Compliance with good practice
|For you, the Healthcare sector professional, we have put in place a specific offer that enhances all of the monitoring traditionally implemented by DPD in the transport and delivery of your parcels. Healthcare is not just another service, and the Certipharm certification is proof that we comply with good practice in the distribution of medication.|
Certified environmental management
|As a transparent company that is aware of the serious challenge to be met in order to reduce our impact on the planet, DPD acknowledges its responsibility for the environment. We have set ourselves demanding and quantifiable targets which must be achieved through a series of actions within our business. This voluntary approach has allowed us to reveal the main environmental impacts caused by our depots´ activities, in order to proceed with the necessary compliance and confirm the positive effects of the actions implemented to reduce the environmental footprint of each site. It´s on this basis that 13 of our depots in France are now ISO 14001 certified.|
Certified safety management
|The OEA certification is a measurement that allows to strengthen the level of protection provided by customs controls, for goods entering or leaving the borders of the European Union. Our achievement of this certification in July 2014 further validates our safety management system implemented by the Quality Division in collaboration with the Operations Division.|